Shipping & Returns

  • ORDER & SHIPPING

    You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Woset Closet will not be held responsible for missing parcels. Orders can take up to 1-2 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.

    Q & A

  • Return

    Woset Closet accepts returns on eligible full-priced items within 14 days from the date that the item was delivered to you. Woset Closet does not accept returns on sale items. If a returned item is open or used, any refund shall be at Woset Closet’s discretion according to Woset Closet’s terms for the refund. Click below to start the return process.

    CLICK HERE

  • NEED HELP!

    Have more questions about our shipping and return policy? Feel free to drop us a message, and we'll get back to you. Thank you for choosing Woset Closet for your little one's style adventures.

    CONTACT US

RETURNS AND EXCHANGES


We’re sorry to hear that you need to return an item, should you need to complete a return or exchange, please note the following information:

To return or exchange your item(s); you have 14 days from the date of receipt of shipment.

To qualify for an exchange or return, items must be in:

  • Original, unused, and undamaged condition

  • With all tags attached

  • With original packaging

  • With the original receipt or packing slip

    *** Please note all Socks are final sale.

    *** Please note gift cards are final sale.

    REFUNDS

  • Your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers. If your order has been sent to a destination within Canada, all sales taxes will be refunded. If your order has been sent to a destination outside of Canada, customs duties and sales taxes are non-refundable through Woset Closet. 

    HOLIDAY RETURN POLICY

    We can offer an exchange or credit for holiday gifts until Jan 15, 2025. Please note there are no refunds on gifts.

    RETURN LABELS

  • For any returns please email hello@wosetcloset.com with your order information and you should receive a response within 3 business days.

    Please see below for rates:

    Canada 

    RETURNS SHIPPING 

    Ontario 

  • FREE on orders $200 or more (before tax)  

  • $15 on orders under $200 (before tax) 

  • Other Provinces 

  • FREE on orders $300 or more (before tax) 

  • $20 on orders under $300 (before tax) 

    For further information, please email hello@wosetcloset.com